Customer Service and Business Professional with 2+ years of experience in client support, sales, and process management. Skilled in digital tools, communication, and problem-solving. Certified in Digital Marketing and Business Communication, with strong interest in building a career in customer experience and digital business solutions. Looking for opportunities to apply my skills in freelancing and remote work.
Teleperformance Global Business Pvt Ltd
November 2024 - Present
Handling customer queries through voice and chat support. Assisting customers with account related issues and troubleshooting. Managing escalations and providing accurate resolutions within SLAs. Ensuring compliance with process guidelines and maintaining quality standards.
University of Jammu
May 2018 - May 2021
University of Jammu
August 2022 - August 2024
Punjab University, Chandigarh
Issued: September 2023 • Expires: September 2030
Jai Narain Vyas University, Jodhpur
Issued: June 2024 • Expires: May 2027
May 2023 - July 2023
Gained hands-on exposure to equity markets, trading strategies, and portfolio management. Learned fundamental and technical analysis for evaluating stocks. Understood …
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