Customer Support Specialist | Problem Solver | People-First Mindset
I help customers feel heard, understood, and valued—because great support is more than answers, it’s building trust. Skilled in handling inquiries with patience and clarity, managing basic troubleshooting, guiding users step-by-step, and keeping communication friendly yet efficient. Comfortable with chat, email, and phone support, I excel at adapting to different customer personalities, staying calm under pressure, and following processes while adding a human touch. Always eager to learn, quick to adapt, and committed to making every interaction a positive one.
Core Skills:
Clear, empathetic communication
Active listening & problem understanding
Basic technical troubleshooting
Ticket creation & follow-up
Data entry & documentation
Conflict de-escalation
Time management & multitasking
Overall Rating
Knowledge Depth
Fast Turnaround
Multiple Revisions
Quality of Work
Responsiveness
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